Frequently Asked Questions
Everything you need to know about shopping at Maya & Henry's
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy for seasonal collections?
We offer a 30-day return window for all unworn items with original tags attached. Please note that items marked as 'Final Sale' are not eligible for return or exchange.
How do I ensure I choose the correct size?
Each product page features a detailed 'Size & Fit' guide. We recommend comparing your body measurements to our chart, as our curated collections may vary slightly in tailoring.
Are your materials ethically sourced?
At Maya & Henry's, we prioritize sustainability. 80% of our current collection is made from organic cotton, recycled polyester, or Tencel, sourced from certified fair-trade suppliers.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders immediately. You can cancel or modify your order within 60 minutes of placement by contacting our support team via live chat.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.